Quality Assurance Lead Tax

Company: VirtualVocations
Location: Allentown
Posted on: November 8, 2024

Job Description:

A company is looking for a Quality Assurance Lead, Tax to support cross-functional tax teams in ensuring process consistency and quality.

Key Responsibilities

Act as subject matter expert on QA and scorecard processes
Perform quality reviews of team cases and provide documented performance scoring
Support remediation efforts by identifying gaps and implementing improvements

Required Qualifications

High School diploma
3-5 years of related experience in a tax service bureau role
Knowledge of scorecard techniques and reporting
Ability to manage sensitive, confidential issues in a fast-paced environment
Experience in customer case interactions

Keywords: VirtualVocations, White Plains , Quality Assurance Lead Tax, Accounting, Auditing , Allentown, New York

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